Last Updated: 06 July 2026
Privacy Policy for Schertz Pro Locksmith
Schertz Pro Locksmith ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Schertz Pro Locksmith collects, uses, discloses, and protects the personal information you provide to us when you use our services, interact with our website, or contact us. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from and about users of our services and website.
a. Information You Provide Directly To Us
When you request locksmith services, contact us, or use our website, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address (where services are to be rendered). * Service Details: Information about the nature of your locksmith service request, such as type of lock, vehicle make/model (for automotive locksmith services), and property access details. * Payment Information: If you make a payment, we collect billing details. However, we do not store full credit card numbers on our servers; this information is processed securely by third-party payment processors. * Communication Content: Information you provide when you communicate with us via phone calls, email, or contact forms, including questions, feedback, or support requests.
b. Information We Collect Automatically
When you visit our website (www.schertzprolocksmith.com), we may automatically collect certain information about your device and browsing actions: * Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Device Information: Information about the device you use to access our services, including hardware model and operating system. * Location Information: Depending on your device settings, we may collect general location information (e.g., based on your IP address) or precise location data if you grant us permission (e.g., for faster service dispatch).
2. How We Use Your Information
Schertz Pro Locksmith uses the information we collect for various business purposes, including: * To Provide and Manage Services: To schedule, dispatch, and perform locksmith services you request, including emergency services. * To Communicate With You: To send you service confirmations, updates, appointment reminders, invoices, and respond to your inquiries or support requests. * To Process Payments: To process transactions and manage billing for services rendered by Schertz Pro Locksmith. * To Improve Our Services: To understand how our website and services are used, to diagnose technical problems, and to improve the overall customer experience offered by Schertz Pro Locksmith. * For Marketing and Promotion: To send you promotional offers, newsletters, or information about new services offered by Schertz Pro Locksmith, where permitted by law and consistent with your preferences. You can opt out of marketing communications at any time. * For Security and Fraud Prevention: To protect our customers, employees, and assets, and to prevent fraudulent activities. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Data Protection and Security Measures
Schertz Pro Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include: * Secure Data Storage: Storing your personal data on secure servers. * Access Controls: Limiting access to your personal information to authorized personnel who need it to perform their job functions. * Data Encryption: Using encryption technologies where appropriate, especially for sensitive information like payment data during transmission. * Regular Security Reviews: Periodically reviewing our security practices to ensure they remain effective.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Third-Party Services
We may engage with third-party service providers to assist us in operating our business and providing services. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
a. Google Analytics
We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to collect anonymous information such as your IP address, browser type, pages visited, and time spent on the site. This data helps us analyze website traffic and improve our website's functionality and content. You can learn more about how Google uses data when you use our website at www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
b. Payment Processors
For processing payments for services from Schertz Pro Locksmith, we utilize third-party payment processors (e.g., Square, Stripe). These processors handle your payment card information securely and are PCI-DSS compliant. Schertz Pro Locksmith does not store your full credit card details on its servers.
c. Other Service Providers
We may also use other third-party services for tasks such as scheduling, customer relationship management (CRM), and email communication. These providers are carefully selected and bound by confidentiality agreements.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience. A cookie is a small data file stored on your device that helps us understand how you use our site and allows us to remember your preferences.
* Essential Cookies: These are necessary for the website to function correctly, enabling basic features like page navigation. * Analytics/Performance Cookies: These cookies collect information about how visitors use our website, helping us improve its performance and design. * Functionality Cookies: These allow our website to remember choices you make (like language preferences) and provide enhanced, more personal features.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website features offered by Schertz Pro Locksmith.
6. User Rights Under Applicable US State Privacy Laws
Depending on your state of residence, you may have certain rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) and its amendments (CPRA). While Texas does not currently have a comprehensive state privacy law similar to CCPA, Schertz Pro Locksmith is committed to transparency and offering reasonable controls over your data. These rights may include: * Right to Know: You may have the right to request that Schertz Pro Locksmith disclose what personal information we collect, use, disclose, and sell/share. * Right to Delete: You may have the right to request the deletion of personal information that Schertz Pro Locksmith has collected from you, subject to certain exceptions. * Right to Opt-Out of Sale/Sharing: While Schertz Pro Locksmith does not sell your personal information in the traditional sense, you may have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by certain state laws). * Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
7. Data Retention Periods
Schertz Pro Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your service request and contact information for a period that allows us to provide follow-up services, manage warranty claims, and comply with tax and business record-keeping obligations.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. Schertz Pro Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
9. Links to Other Websites
Our website may contain links to other websites that are not operated by Schertz Pro Locksmith. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.
10. Updates to This Privacy Policy
Schertz Pro Locksmith reserves the right to update or modify this Privacy Policy at any time. We will post the revised policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.
11. How to Contact Us About Data Queries
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:
Schertz Pro Locksmith Address: 799 Schertz Pkwy, Schertz, TX 78154, USA Email: support@schertzprolocksmith.com
